Welcome to the Refund and Returns Policy of GO Niagara Falls. We are committed to providing excellent service and ensuring your satisfaction. Please read the following policy carefully. If you have any questions, contact us using the details below.
Refunds are available for bookings that are canceled in accordance with our cancellation policy and within the specified timeframes.
You can cancel your booking up to 24 hours before the scheduled tour to be eligible for a full refund. Cancellations made less than 24 hours before may incur charges or be non-refundable.
To cancel a reservation, contact us via email at support@goniagarafalls.shop or call +1 899 380 3820 with your booking details.
Refunds will be processed within 7-10 business days after cancellation confirmation. The time taken for the refund to appear in your account depends on your payment provider.
Certain special packages or customized tours may be non-refundable. Please review the terms at the time of booking.
No refunds will be issued for missed tours or late arrivals. Please arrive on time for your scheduled tour.
Changes to booking dates or tour types are subject to availability and may incur additional charges. Contact us promptly to modify your reservation.
In cases of unforeseen events such as natural disasters or government restrictions, we may issue refunds or reschedule tours at our discretion.
We are not responsible for any personal belongings lost or damaged during the tour. No refunds are provided for such incidents.
If you are dissatisfied with our services, contact us directly at support@goniagarafalls.shop or +1 899 380 3820. We will address your concerns promptly.
Refunds will be credited to the original payment method used during booking.
Partial refunds may be granted in certain circumstances, such as partial tour completion or special considerations. Contact us for more information.
Gift card purchases are generally non-refundable unless specified otherwise.
For refund inquiries or issues:
By booking with GO Niagara Falls, you agree to our refund and cancellation policies. We appreciate your understanding and look forward to providing you with a memorable experience.
Thank you for choosing GO Niagara Falls!
